We realize in some circumstances that participants are unable to attend. Our refund policy offers flexibility for participants while ensuring the sustainability of the Barrelman event.
Refund Policy
- Four (4) Weeks prior to Event Weekends (on or before Sundays at 11:59PM) we will extend a 75% refund on your event fees
- Two (2) Weeks prior to Event Weekends (on or before Sundays at 11:59PM) we will extend a 25% refund on your event fees
- Within (2) Weeks of any Event Weekend there will be No Refunds
- With all refunds, participants will be required to pay the processing fee
How do I request a Refund?
- Email info@multisportcanada.com with ‘Refund Request – Event Name’ in the subject line
- Include a confirmation number or email address associated with the registration
- Eligible participants will be sent refund details to the email address and payment method associated with their Race Roster account
Registration Transfers
- Sub-Event Transfers ($10.00) – You can transfer your original registration within the same event (e.g. Sprint Tri to Olympic Tri). You must complete the transfer in Race Roster. Transfer your Event HERE
- Participant-to-Participant Transfers ($50.00) – You can transfer your registration to another participant within the same event. You must have the email address of the recipient and complete the transfer in Race Roster. Transfers completed outside Race Roster will not be honored. Transfer your Event HERE
IMPORTANT NOTES AND TRANSFER POLICY:
- All registrations MUST have a valid Triathlon Ontario Membership or Triathlon Ontario One Day Fee purchased during cart check-out.
- Transfers MUST be completed on Wednesdays by 11:59PM – Ten (10) Days prior to an Event Weekend
- If there is a difference in the registration fees, you will need to pay the difference, the Transfer Fee, and applicable Race Roster Processing Fees
- If there is no difference in the registration fees, you will need to pay the Transfer Fee
- If you are transferring to a lower-priced race, no refunds will be issued
- If you are transferring to a race that is priced higher at the time of transfer, you will need to pay the difference
- Transfers into sold out events or events that reach capacity and become re-opened, is not an option
We would like to kindly remind all participants there will be No Deferral option for any MultiSport Canada Event in 2025.
Weather
No refunds if event is cancelled due to inclement weather.
What happens if the weather is bad? i.e. rain and/or lightning?
We will do whatever it takes to ensure that all races will go on but safety always comes first. Here is what may happen in the case of inclement weather.
In the event of light to moderate rain, and the absence of any lightning, our goal would be to proceed with the scheduled event as long as road conditions are safe, especially in the case of the bike course. If there is lightning in the area, the event may be placed on hold. The hold will be kept in place until we are certain that the weather has passed or has changed course and we will not be affected. If lightning is still in the area or a possibility we will consider canceling the swim and converting the race into a Duathlon run) or Bike/Run.
If after one hour of a weather hold all three portions of the event are determined to be unsafe, the event may be cancelled. The hold may be extended after taking into consideration other safety factors such as:
- Other scheduled events at the locations
- Increasing traffic on bike and run courses as the day progresses
- Paid duty police schedules
- EMS and medical support schedules
- Race venue permit limitations
With all of our events taking place outdoors, the weather conditions can play a big factor in every race. A large portion of the race fees collected have already been allocated and used by race day and as such there will be no refunds because of a weather cancellation. Registered participants will still receive their long sleeve shirt and race kit.
Thank you for your understanding these policies.
Water Temperature
There will be no refunds if it becomes necessary to cancel the swim due to low water temperature.